Please click here to view the photo taken at the site inauguration.Ītento is the largest provider of customer relationship management and business process outsourcing ("CRM BPO") services in Latin America, and among the top five providers globally. Atento plans to grow its business activities further in the US over the coming months. We are committed to ensuring we deliver the highest quality services, tailored to the individual requirements of our clients and we look forward to continuing to assist GameStop for their CX needs."įollowing unveiling its strategic plan to increase its presence in the US market last year, Atento has announced a series of proposals towards achieving its goals in this area. Speaking after the event, Cathy Jooste, Atento added, "We have been working with GameStop for some time now and we couldn't be more delighted to be embarking on the next chapter of our collaboration here, in Lindon, Utah, today. Indeed, the site itself was decorated by gamers so that they would feel at home in their new work surroundings. In its efforts to recruit for the new site, Atento turned to gamers familiar with the kind of services required by GameStop and the queries experienced by their end customers. In attendance for the cutting ribbon ceremony were Carolyn Lundberg, Mayor of Lindon Atento CEO, Carlos Lopéz Abadía Atento executives Cathrine Jooste, Chief Commercial Officer & US Nearshore Director and Josh Ashby, CDO and from Gamestop, Kelli Durkin, SVP of Customer Service and Sam Kem, Director. The new site was officially opened on Thursday 3 March and will provide customer service capabilities exclusively for gaming giant GameStop. (NYSE: ATTO, "Atento" or the "Company"), one of the five largest providers worldwide and the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America, has announced the official inauguration of a new site in Lindon, Utah. The new site will have the capacity for 600 service agents, which was decorated by gamers.Atento is employing gamers in its service provision for GameStop, who have a greater understanding of the end clients' needs.The official inauguration of the new contact center took place on March 3, 2022.It was up to us to try and figure out acceptable compensation and workarounds. Did the client ever do anything to fix these issues? Of course not. A lot of issues we have to fix are because of these glitches and bugs. It doesn't help that at the call center I was working at, our client was a certain video-game store that made big news in 2020 due to the stock market. Anything short of perfect reflects poorly on you.Ĭalls are difficult and stressful. Now if you need help with a customer's issue, you need to rely on your colleagues. We used to have a program where agents would be designated as "mentors", and their job would be to assist other agents. Instead of hiring, management decided to just make do. ![]() That means people get overstressed and leave, causing a downwards spiral. And with less people working, that means more work for the people who do stay. ![]() Instead, what you actually get is the management placating the staff with a few luxuries to draw attention away from many flaws. ![]() We were told that it would be really cool and fun. ![]() When I began training for working at Atento, I felt excited to be there.
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